Featured Questions

Q: What shipping options do you offer?

A: We offer the following options for delivery on our website. Please be aware that not all shipping options will be available for certain products: -

1.

2. 

FedEx Ground delivery across Canada

3. 

We offer Canada Post Expedited Parcel shipping. They deliver all over Canada

4.

Purolator Ground is offered with excellent delivery across most of Canada

4. Best Way Courier Shipping, We decide the best courier to ship to your particular location. Some areas are better served by different couriers and we select the one that will work the best.


Q: How do I arrange a pickup from your warehouse?

A: Due to popular demand, we now offer warehouse pickup by appointment only, for any Cameron Sino Product from our fulfillment center in Oakville, Ontario. There is a $5 charge plus $0.30 extra per product for this service which is the price that we are charged by the fulfillment center for this facility. All pickup orders must be placed online. We cannot accept telephone orders for pickup. It's simple to arrange a pickup just follow the process as shown in the video below:-


Faq Sections

Your Account
Q: How do I change my personal details or email address?

A: You can easily change all your information on your account.  Go to the login page CLICK HERE TO LOGIN and log in, then select address or information and change as required. Please note you cannot change the details of an order already placed. To do this you will need to contact us


Q: How can I reset my password?

A: You can reset your password by clicking “forgot password?”. on the login page. Instructions on password reset will be sent to your email.


Q: How to create an account?

A: Go to this page and click “No account? Create one here ”, then just fill in all the required information and click “Save”.  After submitting the form, your account will be created and you will be emailed confirmation.  


Ordering
Q: How do I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, log in or create a guest account and go through the ordering process. When the order is placed you will receive an email confirmation. Once the product is shipped you will be notified by email.

The advantage of creating an account is that you can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 


Q: What payment methods can I use?

A: We accept the following payment methods on our website. Visa, MasterCard, American Express, Paypal. We also accept Interac email money transfers and wire payments on our website.

Our sales staff can also process credit card payments manually over the telephone, We currently do not accept checks. To pay using one of the manual credit card payment methods please checkout and select phone in your credit card as your payment option, please contact us with credit card details after you place your order in this way.


Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance with your card provider and make sure that your card is activated, if it's new. If everything is as it should, but you still can't make the payment, please contact us and notify us about the problem. We can manage the payment manually for you. 


Shipping & Delivery
Q: What shipping options do you offer?

A: We offer the following options for delivery on our website. Please be aware that not all shipping options will be available for certain products: -

1.

2. 

FedEx Ground delivery across Canada

3. 

We offer Canada Post Expedited Parcel shipping. They deliver all over Canada

4.

Purolator Ground is offered with excellent delivery across most of Canada

4. Best Way Courier Shipping, We decide the best courier to ship to your particular location. Some areas are better served by different couriers and we select the one that will work the best.


Q: Can I track my order?

A: All of our shipping methods offer a tracking number as part of their service. We will send you the tracking number of the shipment when the parcel has been packed and collected by the chosen carrier, at the end of business that day.

If you have not received a tracking number yet. Please check your junk or spam folder it may be that it's been captured by these. If you still cannot find the tracking email you can check the tracking in your account under order history.  If you completed your order using Guest Checkout you can go to this link to check the status of your order. Guest Order Tracking


Q: How much will the shipping cost?

A: An estimate of shipping costs can be calculated on the product page. Add all the products that you require to your shopping cart and on the final product click on "Calculate Shipping Costs," you will be required to provide the province/state and the Postal Code / Zip Code. Options that are available for the products that you have selected will be shown. Please note that this is only an estimate and there may be some slight variance to the actual costs calculated at checkout. At the checkout, based on the dimensions and weight of your shipment, and the shipping address the exact cost of shipping will be shown. 


Pickup
Q: Can I pick up a product?

A: Yes we do offer pickup, but only on our Cameron Sino range of batteries. These are held by our fulfillment center in Oakville Ontario. There is a $9 charge plus $0.44 per item. This is what we are charged by our fulfilment centre.


Q: Why do you charge for pickup?

A: All of our Cameron Sino range of batteries are held by a fulfillment center in Oakville Ontario, When an item is ordered via our pickup facility online, the same process is followed as if the product is being shipped. The product has to be picked and then dispatched to the pickup counter and for this service, we are charged by the fulfillment house according to how many products are picked and made ready for collection.  


Q: How do I arrange a pickup from your warehouse?

A: Due to popular demand, we now offer warehouse pickup by appointment only, for any Cameron Sino Product from our fulfillment center in Oakville, Ontario. There is a $5 charge plus $0.30 extra per product for this service which is the price that we are charged by the fulfillment center for this facility. All pickup orders must be placed online. We cannot accept telephone orders for pickup. It's simple to arrange a pickup just follow the process as shown in the video below:-


Returns
Q: What is your returns policy?

A:

Returns Authorization Request

Three Simple Steps


We believe that the returns process should be easy and as painless as possible in order to avoid delays, please follow these three simple steps. Please keep all packaging material until you are fully satisfied with the condition and performance of your product. If the item needs to be returned for any reason this will make it easier.

First Step

Request a Return Materials Authorization (RMA) number as a Guest. 

If you created an account when you purchased your item you can skip steps 1 & 2 and just log into your account and select Returns Manager.

To request a return even though you have not set up an account please follow this procedure. 

1. Click on Guest Return A Product  

Guest Return A Product



2. Enter the email address that was used to place your order. Then enter your order reference ID this would be contained in the email we sent when you placed your order.  Click find order once these details have been entered.




3. Once you have found the order that you wish to return the next step is to select the product that you wish to return. Click on the black return button next to the product you wish to return.




4. Once the return pop-up displays please follow this process.

a. Select whether you want a refund or you want to get a replacement
b. Select the number of products that you want to replace or refund.
c. Select the reason for return
d. Enter the model of your original battery - usually found on the battery label
e. Enter the product model number of your device
f. Select the chemistry of your original battery
g. At this stage, we require you to upload a picture or video of your original battery and the battery you received - label side up (See Below) This enables us to quickly authorize your return or refund with a minimal amount of fuss.



h. Once you have uploaded the image click on the I confirm button.
i. Select the return address according to the manufacturer of your product.
j. Please provide a detailed description of the issue or reason for return.
k. Agree to the terms and conditions at this point.

5. Select and submit your return if you have more than one product select all the products that you wish to return and follow the process again. That's It you have finished your return.

Second Step

Once you have requested a return using the form an RMA number will be sent via e-mail within 2 business days. Our business hours are Monday to Friday, 9 am to 5 pm Eastern Standard Time.

The Returns team will review your return request and will action on the next step. Please make sure you check your junk or spam folder for any emails if you do not receive a response within 2 days.

Third Step

Once your return has been authorized. Please package the item(s) in a decent box or bubble envelope (Depending on the product type) using packing materials to keep them from moving around and to prevent any damage to the product(s) while in transit with the courier companies. DO NOT Deface or damage the original box or place labels or write on it. We do not accept damaged products for refund or replacement and it will be your responsibility to make a claim if your product is damaged en route to us.

Return Policy

Returns for a Refund

To obtain a refund your product must be returned to us within 30 days from the date you receive your items. Your purchase must be returned with shipping pre-paid. All items must be in perfect condition, with the original packaging intact and with all warranty cards, manuals, and accessories contained as received. Please note if the original manufacturer's packaging is damaged a repacking fee of $7.50 will be charged. We will not accept partial returns. All goods are inspected on receipt. The Returns packing slip must be included and the Returns (RMA) number must be visible on the package but not on the actual battery container. Any discrepancies could result in a delay or partial forfeiture of your refund.

Our policy is to apply a restocking fee of 15%. This amount is deducted from the amount of your refund to cover the labor costs to handle your return. The item/items returned must be in good condition with all original parts and accessories in the original box with the packaging intact for a refund to be applied. Please allow up to 7 days for refunds and credits to be processed and a further 14 days for your card provider to credit your account. All refunds will be applied by the method of payment that was received when the order was placed. Please note that all account net 30 orders are subject to a 15% restocking fee and outward shipping charges will not be refunded.

Shipping and Handling Charges

Sorry but shipping and handling charges are not refundable. 

You are responsible for return shipping charges for any warranty return. We do recommend returning your items with a shipping carrier that allows you to track and insure the package. if your package is lost or damaged while it is in transit from you to us it will be up to you to make a claim.

Over the 30 Days for a Refund

Not usually an issue but this is at our discretion we may only offer an exchange or a store credit for future purchases.

Defective Items

We accept defective items for return for a refund during the first 30 days. After 30 days, the product can be returned but at our discretion, for either a store credit, replacement, exchange, or repair.

After 60 days from the date of the invoice issued with your purchase, your product falls under a warranty replacement. Following the 60 days, we will offer a replacement of the defective item. Customers can not exchange it out for a different item unless it has been discontinued. Customers are responsible for return shipping on warranty items. Replacement warranty only runs to the date of the original warranty.

We offer a comprehensive 12 Months warranty on most of our batteries and accessories. This warranty does not cover batteries that have been overcharged or undercharged or left to fully discharge for extended periods. Neither does the warranty cover abuse and misuse. All of our batteries and accessories can be returned to the address as shown on the returns authorization email that you will receive. We reserve the right to test any battery prior to issuing a new replacement or refund. We will void the if any warranty stickers have been removed or if any internal component has been changed or modified.

Package Arrived Damaged

If your package arrives damaged, please save the merchandise, original box, and the packing it arrived in. Notify at 1 -888-730-8658 within 24 Hours to arrange for a carrier inspection and a pick-up of damaged merchandise. (This does not apply to Canada Post shipments)

Package Refusal

We recommend that you do not refuse packages that we have sent to you, as it will cost more money in the end. When a package is refused, the shipping carrier will charge us for the return shipping cost, which we will deduct from the total of your refund. Instead, we recommend accepting the package and contacting us to start the return process.

For international orders please be aware that refusing the package will not eliminate the brokerage fee that the shipping carrier will charge. If an international customer does refuse the package, they will be refunded less shipping & handling (both ways), and the amount of the brokerage fee once we get the package back.

Order Cancellation

Please see our cancellation policy for details with regards to this click the button below.

Cancellations

Packages That are Lost in Transit or Delivered late

If your package is lost in transit there is a process that we have to follow with the carriers, Please understand that this is not our process and we have no control over the process once we have reported the problem to the respective carriers. we must follow this set of procedures in order for them to locate your package. A track and trace must be started with the shipping carrier. A track and trace can take up to 14 business days to process. If the package is not found, then we can reship your order. Unfortunately, we do have to wait until this process is complete before reshipping your order.

Clearance & Final Sales Returns

Please understand what clearance product means, returns will only be accepted on the defective products upon customer receipt. Returns must be received by us at the address above within 14 days of the product receipt date. Refunds will not be authorized after 14 days. Before returning any defective item, you must follow the above process and submit an online Return Materials Authorization (RMA) request form. We cannot accept returns without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers for clearance and final sales products are valid for a maximum of 5 business days. Due to a shortage of stock, replacement products may not be available and cannot be guaranteed.

Contact the Returns Team

Have additional questions that were not answered above? Please live chat us or call us at 1-888-730-8658


Q: Which products can be returned?

A: Any item(s) purchased on our website are eligible for a return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:

Once Use Batteries - As we cannot verify if they have been used or not!


Q: Can I get a refund for my shipping costs?
A: We will refund your shipping costs if the product was received due to an error on our part. For any other return reason that is not due to an error on our part, we do not refund shipping charges.

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Search
Q: How do I find a battery in your store if I can't find it using the search facility?
A: go to this link and fill out the details as requested on the form. We will usually respond within a few hours.

Q: What's the best way to search for a battery using your search facility?
A: The best way to search for your battery replacement is to remove the battery from your device and enter the model number or part number directly from the battery into the search box. If the search finds multiple products check each product and confirm that it is the correct replacement for your model and also has the correct voltage.

Product Questions
Will this battery replace the Powersonic version of this battery model PS-445 which is a 4v 4.5Ah battery?
Yes this battery is the perfect replacement and is identical in specifications to this version.

Check your Order status
Q: How can I check my order status?
A: We really appreciate your order with us. Depending on when you placed and our current volume that is in process, your order tracking information may not be updated until the next business day. If you created an account you can view the status of your order by logging into your account and selecting your order history. However, if you decided to use our guest checkout feature please click on the following link to check status.


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