Ordering

Q: How do I order?

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, log in or create a guest account and go through the ordering process. When the order is placed you will receive an email confirmation. Once the product is shipped you will be notified by email.

The advantage of creating an account is that you can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

Q: What payment methods can I use?

A: We accept the following payment methods on our website. Visa, MasterCard, American Express, Paypal. We also accept Interac email money transfers and wire payments on our website.

Our sales staff can also process credit card payments manually over the telephone, We currently do not accept checks. To pay using one of the manual credit card payment methods please checkout and select phone in your credit card as your payment option, please contact us with credit card details after you place your order in this way.

Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance with your card provider and make sure that your card is activated, if it's new. If everything is as it should, but you still can't make the payment, please contact us and notify us about the problem. We can manage the payment manually for you.

Q: Can I cancel an order that has been placed?

A: You have a very limited time window to do this. We pride ourselves in offering super fast dispatch and delivery, and once the order that you have placed enters our super efficient dispatch process you will not be able to cancel. Instead, you will need to receive the product and return the product for a refund. If however, the product is on backorder or not entered into our dispatch system you can still cancel. You cannot cancel if the status of your order is any of the following.

1. Shipped
2. Order Being Packed
3. Order Being Packed (Warranty)
4. Order Being Packed (Paypal Request Paid)