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  • 1. I do not see an Express or Overnight Option on your website any more, I need a battery urgently is this something you can arrange?
  • 2. The item i wish to purchase is only $5 how can you possibly charge me nearly $11 to ship it to me. There must be cheaper option say by Canada Post regular mail?
  • 3. Can I collect a battery from you rather than have it shipped?
  • 4. I have just received tracking information but when I click on the link it says that the item has not been shipped yet or check back later - What does this mean for my order / shipment?
  • 5. What are your opening hours?
  • 6. What currency is your website using?
  • 7. Do ship to the rest of the world or do you only ship to Canada and the USA.
  • 8. Do you offer free shipping?
  • 9. How much is shipping?
  • 10. Your website does not show if you have the product in stock how can I find out if you do?
  • 11. Where are you located? Are you really in Canada?
  • 12. Do you have a discount code that I can use. I am a first time customer?
  • 13. Do you pay return shipping costs if I need to return the battery?
  • 14. How do I return a battery for refund?
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"kudos on the excellent customers service! purchased a battery for a Dyson that arrived D.O.A. Customers service was prompt & helpful in working with me. they determined it was a faulty battery, shipped me a new one. new one works great! much appreciated!!"
Wayne Dust -

"Once again, I've had another amazing customer experience with Canadian Batteries. I've searched everywhere for a Dyson battery including Dyson with no real success. I found what I wanted and needed on Canadian Batteries Website, ordered it and received it days later. That's incredible customer service. Thank you.....again!"
Robert Elliott - CASE NUMBER 00077893

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