Click on question to reveal the answer.
- 1. I do not see an Express or Overnight Option on your website any more, I need a battery urgently is this something you can arrange?
Effective January 1, 2017, FedEx Express / UPS Express & All other carriers that use Aircraft will no longer accept small Lithium metal cells and batteries (UN 3090) or small Lithium-ion cells and batteries as non dangerous goods. We can still fly sealed lead acid batteries , NiCd and Nimh but any Lithium based batteries are now considered dangerous goods and although we can still fly Lithium Ion / Polymer cells a $75 dangerous goods charge will apply to each shipment on top of the actual shipping rate. Â
- 2. The item i wish to purchase is only $5 how can you possibly charge me nearly $11 to ship it to me. There must be cheaper option say by Canada Post regular mail?
We have some issues with sending batteries in the mail.
1. If its lithium we are not allowed to put this type of battery in the regular mail stream. It is actually illegal! Parcel Post Is OK as long as it not by air e.g. Express-post or Priority
2. We need a way of tracking all of our shipments so that we can claim for our loss in case a package goes missing.
3. The reality is that although you may want to only purchase a small Item the cost of getting this low value item is the same as a package that contains 100 of that low cost item. We do not set the prices the courier companies and Canada-post do.
- 3. Can I collect a battery from you rather than have it shipped?
I am afraid at this time we do not offer a collection service.
- 4. I have just received tracking information but when I click on the link it says that the item has not been shipped yet or check back later - What does this mean for my order / shipment?
When we send your item by your chosen carrier an email is sent the moment a label is generated. There is always a delay before the item is collected by the carriers so the tracking information will not show any further information until the package has been collected and then deposited at the local depot. Please allow up to 24 Hours for your tracking information to be updated. Possibly more if the tracking information is issued before a weekend or public holiday.
- 5. What are your opening hours?
Our telephone lines are open from 0930 until 15.30 EST. But you can place orders at any time 24 Hours a day on our website.
- 6. What currency is your website using?
Thats up to you we offer USD or CAD we do not have a preference. Its easy to see what currency is selected. If the price shown has a C$ next to it this means that the currency selected is Canadian Dollars. If it does not then the currency selected is USD.
- 7. Do ship to the rest of the world or do you only ship to Canada and the USA.
Right now because of restrictions on the shipment of batteries by Air we only ship to the United States and Canada.
Sorry to the rest of the world!
- 8. Do you offer free shipping?
Because of the vastness of our range of products and the high cost to transport products in Canada - We DO NOT offer free shipping at this time.
- 9. How much is shipping?
Its easy to see how much the shipping charge is going to be just select the quantity of the product you require on the product page then click on Get Sipping Quote. On the next screen enter your postal code & then click on Update. Once this information has been entered a list of shipping services from Canada Post and FedEx will be shown with prices and the estimated delivery dates. Please note these are only estimated dates not guaranteed! If delivery date is important to you we do recommend using FedEx as their services are much more reliable than Canada Post.
- 10. Your website does not show if you have the product in stock how can I find out if you do?
Any product that is purchased and not in stock you will receive an email within 24 Hours notifying you there will be an extended lead time. Usually the wait time of an out of stock product is no more than 7 - 10 days.
This may sound like a pain but the fact is this. New shipping regulations mean that batteries shipped from the manufacturers now have to have no more than a 30% charge. This means that a brand new lithium Ion or Lithium Polymer battery now has a much reduced shelf life. In order for us to maintain Fresh stock, so that we can provide you with the best product with the longest life, we now have to rotate the batteries much more frequently than before which means keeping less inventory on the shelf. Do not worry though we do carry the most popular fast turning products in volume. If your order is time sensitive just make a note on checkout and we will advise you immediatley if there is an issue.
If you prefer you can live chat or call us and we can do an immediate stock check for you.
- 11. Where are you located? Are you really in Canada?
The answer to that question is Yes we most certainly are. We are based about 30 clicks outside of Peterborough, Ontario in a small town called Buckhorn in the Kawartha lakes region.
- 12. Do you have a discount code that I can use. I am a first time customer?
Yes we do - If you place your order online rather than call in your order you can get a 5% discount if you spend over $10 This code can only be used for all orders placed online. If you wish to pay by paypal please use the create account option then select the payment option Paypal at checkout. The code cannot be used with Paypal Express Checkout- The coupon code to use is - 1234
- 13. Do you pay return shipping costs if I need to return the battery?
I am afraid we do not. If we ship an incorrect battery that we have advised fits your device then in this instance we will cover the return shipping costs. But both the model of the device and the battery number must match the details that are listed in the product description. We do not cover return shipping costs in other circumstances - sorry!
- 14. How do I return a battery for refund?
Please click on this link to see returns details.
Click here for returns information
