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  • 1. I do not see an Express or Overnight Option on your website any more, I need a battery urgently is this something you can arrange?
  • 2. The item i wish to purchase is only $5 how can you possibly charge me nearly $11 to ship it to me. There must be cheaper option say by Canada Post regular mail?
  • 3. Can I collect a battery from you rather than have it shipped?
  • 4. I have just received tracking information but when I click on the link it says that the item has not been shipped yet or check back later - What does this mean for my order / shipment?
  • 5. What are your opening hours?
  • 6. What currency is your website using?
  • 7. Do ship to the rest of the world or do you only ship to Canada and the USA.
  • 8. Do you offer free shipping?
  • 9. How much is shipping?
  • 10. Your website does not show if you have the product in stock how can I find out if you do?
  • 11. Where are you located? Are you really in Canada?
  • 12. Do you have a discount code that I can use. I am a first time customer?
  • 13. Do you pay return shipping costs if I need to return the battery?
  • 14. How do I return a battery for refund?
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"It is not what goes wrong but what but how an error is handled. (everyone makes a mistake from time to time) I was extremely pleased an order picking error was resolved and the correct product (an upgrade) was shipped out the same day we advised Canadian Batteries. The return label was sent immediatley and we received the replacement received the following day."
Floris Van Ooyen - STRATENERGY INC

"I just love the compare function I can look at two products in detail and decide exactly on their specs - great job guys!"
Robert Horner -

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