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Testimonial by: Don Larsen of Calgary AB (CAN)Date added: 05/12/2018
Title: Totally Satisfied
I recently ordered a replacement battery for my Dyson DC30 hand vacuum. The part arrived as promised, was well wrapped and physically in excellent condition. Unfortunately, it was dead on arrival and would not take a charge.

I contacted Michelle on the help chat line and she arranged for a replacement promptly. This unit worked great and seems to have a longer run time than the OEM part. All I wanted was a working unit and I wasn't hassled about returning or proving the unit was defective. Trust in business is a rare commodity these days.

I'm impressed with the integrity of Canadian Batteries and their desire to satisfy the customer. Will definitely order again when I have additional requirements.
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"It is not what goes wrong but what but how an error is handled. (everyone makes a mistake from time to time) I was extremely pleased an order picking error was resolved and the correct product (an upgrade) was shipped out the same day we advised Canadian Batteries. The return label was sent immediatley and we received the replacement received the following day."
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