Ordering was easy, there was a delay in shipping due to back order but I was kept informed about the order progress throughout. The product is difficult to find so the delay is understandable. Overall CB has always provided me with excellent service
I ordered two 12 V, 3.5 AH replacement batteries for my rather elderly (and indestructible) Makita drill; I was informed they were out of stock but was told when to expect them back in stock. Canadian Batteries emailed me when their order was received and when mine was shipped, complete with tracking numbers. They arrived, in good order, and within the time stated by Canadian Batteries. They charged nicely and seemed to work just fine. As I have no major projects at the moment, I have not run them to exhaustion yet, so I cannot comment on capacity. They do seem to be holding their charge nicely, though. I am impressed with the professionalism displayed by Canadian Batteries in its on-line (I almost typed "mail order") order service. It is one thing to be responsive when items are in stock and ready to ship, but quite another when they are not. They seem to understand that maintaining a flow of information to the customer is vital to give the customer confidence they have not been forgotten. Bravo!
great price and delivery
Order was received promptly
Excellent product and great service
by don Winchell
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by susan fairbairn
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