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Ordering was easy, there was a delay in shipping due to back order but I was kept informed about the order progress throughout. The product is difficult to find so the delay is understandable. Overall CB has always provided me with excellent service

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I ordered two 12 V, 3.5 AH replacement batteries for my rather elderly (and indestructible) Makita drill; I was informed they were out of stock but was told when to expect them back in stock. Canadian Batteries emailed me when their order was received and when mine was shipped, complete with tracking numbers. They arrived, in good order, and within the time stated by Canadian Batteries. They charged nicely and seemed to work just fine. As I have no major projects at the moment, I have not run them to exhaustion yet, so I cannot comment on capacity. They do seem to be holding their charge nicely, though. I am impressed with the professionalism displayed by Canadian Batteries in its on-line (I almost typed "mail order") order service. It is one thing to be responsive when items are in stock and ready to ship, but quite another when they are not. They seem to understand that maintaining a flow of information to the customer is vital to give the customer confidence they have not been forgotten. Bravo!

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great price and delivery

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"Thank you for your emails explaining how a product might be out of stock and for your regular updates on when to expect delivery. Exceptional service."
Allen Larsen - GANGES

"Needed to make a change to my original order and contacted customer support. Michelle provided excellent service in getting the original order cancelled and the update processed. Had to get a replacement for one of the batteries, but the return process and time to get a replacement was quick and worked perfectly."
Justin - GTA, ONTARIO

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